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| Location | Various Locations |
|---|---|
| Brand | Robins & Day |
| Position | Sales Advisor And Aftersales Advisors |
| Position Type | Full Time |
| Contract Type | Permanent |
| Hours | 42 |
| Weekends | Yes |
| Salary | £Competitive |
| Closing Date | 16th September, 2022 |
| Job Description | We are currently looking for Sales Advisors and Aftersales Advisors who have a passion for customer service, every day. This role will involve: Guiding every customer through the Robins & Day Customer Journey. Communicate clearly with customers & colleagues. Adopting new digital systems and processes as part of our digitalisation strategy. Proposing and selling-up the additional work advised through the Vehicle Health Check process. Creating Quotes & selling Service Plans to retain customers to the group. Encouraging customer satisfaction feedback via exit briefing & follow-up contact. You will also be the go-to person when the customer wants us to estimate repair costs and times and resolve any concerns when we suggest repairs. Inform and update them on progress or additional works needed. Prepare and explain invoices and take payments. |
| Skills Specifications | Don’t worry if you haven’t worked with our brands before, we will give you full product training at our Performance Academy in Coventry and bespoke Stellantis & you by Robins & Day induction. Even if you’ve not got automotive experience, provided you’ve got, great communication skills and a determination to hit targets we’d love to hear from you. We can soon fill any gaps with our training. Full Uk Driving Licence Required |